A well-educated, professional couple, Mr. Kanishka Garg (+91 9733 56∗∗∗3) and Ms. Shivani Sharma (+91 96544 1∗∗∗4), residing in Sector 66, Gurugram, Haryana, contacted our agency. They sought reliable care giving services for their mother, who is over 70 and experiencing common geriatric issues like general weakness, chronic body aches, and memory loss. The client requested our agency to deploy a trained General Duty Attendant to provide expert elderly care at home.
The core requirement for this senior lady is dedicated, round-the-clock support. We provide a 24-hour trained Female General Duty Attendant (GDA) to deliver comprehensive, compassionate eldercare at home. The attendant’s key responsibilities are, to offer continuous general assistance and manage all essential Daily Activities of Living (ADLs) for the elderly mother, 24×7.
Core services provided by the female general duty attendant:
- Continuous general support and supervision throughout the day and night.
- Complete toiletry assistance and support.
- Safe bathing assistance and personal hygiene.
- Oral medication and diet routine management.
As a trusted provider of home care services, we encountered a common challenge with a client in Gurugram (Mr. Kanishka, a repeat client). Although we offered highly competitive eldercare at home support and reasonable rates – rates that are unmatched in Delhi NCR—the family’s expectations quickly exceeded the service agreement.
Mr. Kanishka and Ms. Sharma requested the female caregiver perform duties outside her job description, specifically cooking meals for the entire family and handling general dusting and mopping. Our trained General Duty Attendant politely refused, adhering strictly to her professional mandate: eldercare service duty only. Clients must understand that a professional home attendant focuses solely on the patient’s well-being, not comprehensive household work.
The attendant was asked to stop her duties by Mr. Kanishka’s wife, Ms. Shivani. This happened because the attendant refused to do the work out of her scope. These tasks included cooking meals for all family members, cleaning, and mopping the house, etc. Post this the client also refused to pay for the service they opted through us. They kept saying, ‘We won’t give any single penny until the staff cooks food for the whole family.’ They added, ‘The staff must also clean the dishes at home. Our back office team clarified to the client that extra work (like cleaning and cooking) falls under a maid’s duties, not the caregiver’s. The care giver didn’t do such extra house cleaning work on full time basis and confirmed to stop the service.
Key takeaways from this incident:
- Nursing agencies should share the full job responsibilities of the home healthcare staff—including roles like GDAs, Nurses, Nannies, and Jappas—with their client at the beginning of the service.
- Check the need and other service related inputs from the clients in depth before deploying home care staff on duty.
- Take proper details of the client’s information, like patient details and permanent location. Then, carry out the home care services responsibility.
- We would like to inform other nursing agencies in Delhi and nearby cities. They should be aware of clients like Mr. Kanishka Garg and his wife Ms. Shivani Sharma.
Leave a Reply